Supporting Through Loss: A Case Study in Compassionate Care

Supporting Through Loss: A Case Study in Compassionate Care

At Support Me at Home, we understand that care goes far beyond daily tasks — it’s about relationships, trust, and being there during the hardest times.

Recently, one of our long-term clients faced a heartbreaking loss. Her beloved son, who had been managing her finances, shopping, and general wellbeing, sadly passed away. With no other family around, she was understandably overwhelmed by grief and the sudden uncertainty of how she would cope.

Our team responded not just as carers, but as compassionate supporters.

Our office staff visited her to offer reassurance and talk through what she needed most. Together, we made a plan tailored to her new situation:

• 🛒 We now provide regular shopping and cleaning visits, easing her daily burden.

• 🗂️ We helped organise her paperwork so she could regain a sense of control.

• 🧑‍⚕️ We arranged a GP appointment and a hairdresser visit, helping her continue to look after her health and confidence.

• 👩‍⚕️ We assigned a trusted key worker — a carer she already knows and feels safe with — to be her regular point of contact for any worries or support she needs.

• ✉️ We support her with trips to the post office and have signposted her to local services for anything beyond our scope.

• 🕊️ And importantly, we will accompany her to her son’s funeral, standing beside her to ensure she isn’t alone as she says goodbye.

We also want to honour the close working relationship we had with her son, who was always deeply involved in his mother’s care. He was a kind, committed advocate for her wellbeing, and we’re proud to continue supporting her in a way that reflects the love he showed.

This case reminds us why we do what we do — providing not just care, but comfort, continuity, and human connection.

If you or a loved one is navigating change or loss and needs extra support, we’re here to help. Contact us today for a friendly, no obligation chat.