Real stories. Genuine care.
At Support Me At Home, we believe the best reflection of our work comes directly from the people we support and their families. Every kind word, message or letter we receive reminds us why we do what we do — and drives us to keep doing it better.
Here you’ll find a selection of recent feedback we’ve received, from digital testimonials to heartfelt handwritten notes. We’re proud to share these voices with you.
Scroll through a selection of messages we’ve received from the people we support and their families. These kind words reflect the trust, compassion and quality of care we strive to deliver every day.
This company couldn’t do more to help if they tried. Went to any length to assist my mother for the last few months of her life, nothing was too much trouble. Mum was 95 and lived in North Walsham, she had managed well for a long time but she needed some support to make sure she was eating and drinking. From the first meeting with Support me at Home I felt we had been listened too. Mum wasn’t telling us the truth about how much she was eating and drinking and had trouble swallowing so they got the SALT team in to see her. Mum needed more equipment for her home, a riser chair and eventually a hospital bed, all organised by this wonderful team. All the staff were kind and compassionate and even stayed with mum on the day she died. They sent a Carer to sit with her while I drove the four hour drive down to Norfolk. Our experience was one of total care and support until the end. Well done to the manager and her wonderful team, where would mum have been without you all.
Peter D
I just wanted to report that everything seems to be going well with the cleaning work at my Mum’s house which is clean and tidy and Julie (who does most of the visits) has been doing a good job plus my Mum seems to get on very well with her.
Tim C
Caroline called me to discuss JA not being very well and wanted to let me know that the carer that was at her call on Saturday and Sunday lunch call has been absolutely amazing with JA and would like to make us aware of how good she has been and what a brilliant carer she is, and she is credit to the company.
Caroline A
Just to let you know my brother and I successfully moved my mother on Tuesday to a residential home in Shenley North London. Despite the upheaval she coped very well and although it will take her time to adjust to the new surroundings early signs are that she will like her new home. I know that I have thanked Amy and Sandy when I saw them. Can I extend my thanks to you and the whole team for all the support you have given to my mother, my brother and I. It is much appreciated.
Howard B
I can’t tell you enough how impressed I am with your carers, on time, super friendly. They are just simply wonderful. And so lovely to my mum.
Dawn C
I, on behalf of my mother, have been a private customer of the above company since 21 March 2024. At first meeting with Louise Haddock the Director of this company I was very impressed at the extreme helpfulness and ability to arrange care assistance for my elderly mother of almost 91 years of age at very short notice upon her discharge from hospital. I felt that the company really did go the ‘extra mile’ for me in this regard which I greatly appreciated. Since the very rapid twice daily assistance received initially, I have found every member of the staff that I have encountered to be very willing, pleasant, punctual and above all reliable at every encounter. Although my mother’s requirements have now thankfully reduced we continue to use this company for assistance on a weekly basis and remain very satisfied with their services and would not hesitate to recommend them most highly.
Peter S
Sheila Brays Daughter, Karen called to say she would like to raise a complement regarding the staff who support her mum. She is very impressed with all the carers going to her and would like us to know that she is very happy with the care. Sheila is very happy with the care also and feels she has a lovely relationship with all the carers.
Karen B
There’s something special about receiving a letter — especially when it comes from someone whose life we’ve touched. Below is a collection of handwritten messages from service users and their loved ones, expressing their thanks in their own words.
Over the years, we’ve had the honour of building strong, lasting relationships with the families we support—and nothing means more to us than when they turn to us again in their time of need. It’s a true testament to the trust they place in our care.
For example, we looked after Mrs M for two years until she sadly passed away; when her husband later needed support, the family immediately reached out to us again. We also cared for Mrs C’s husband during his life, and recently, when Mrs C needed companionship, it was her daughter who contacted us—because she knew we’d be there with kindness and familiarity. After caring for Mrs N until her needs became more intensive, she later asked specifically for our team to return when her health improved.
Some, like Mrs F, don’t require regular support but always reach out to us when life throws a curveball—like when she broke her foot and needed help at home. We were proud to be recommended by Mr B’s sister when his friend, Mr G, began needing care, and when Mr P moved from Happisburgh to North Walsham, he and his family requested that SMAH be his care provider again—after we’d previously looked after his late wife. These returning connections are more than just care—they’re relationships built on trust, respect, and genuine compassion.
If you’re looking for high-quality, person-centred care for yourself or a loved one, we’d love to hear from you.