Going the Extra Mile: How We Go Above and Beyond for Our Clients

At Support Me at Home, providing care isn’t just about ticking off a list of tasks—it’s about being there when it truly matters. Whether it’s offering a kind word, responding to an emergency, or simply making life a little easier, we’re proud to support our clients with compassion, reliability, and genuine care.

Here are just a couple of real stories that show how we go the extra mile, every single day.

“You Are a Diamond” – Supporting Client R After a Scam

One of our clients, R, contacted us in distress after experiencing a doorstep scam. He had just lost £200 to someone pretending to be a tradesperson and was understandably shaken and upset. As soon as he called us, we acted.

We immediately phoned the police and notified the safeguarding team on his behalf, and then visited him in person to make sure he was safe and well. We listened, offered reassurance, and most importantly, made sure he didn’t feel alone.

To help prevent anything like this from happening again, we arranged for a secure door chain to be fitted and provided “No Cold Callers” stickers for his door. These small actions helped him feel more secure and confident in his own home. We continue supporting R with a daily phone call to check in and provide some much needed support.

He later told our manager, Louise:

“Thanks for helping me, you are a diamond. There is not a bigger diamond than you!”

Moments like this remind us why we do what we do. It’s about trust, support, and being there when someone needs you most.

Supporting Mr & Mrs M to Stay Independent at Home

Another couple we’ve proudly supported over the past three years are Mr & Mrs M, who both live with dementia and sadly have no close family who can assist them.

Our team stepped in to offer consistent, thoughtful care. We’ve helped them manage their household bills, arranged shopping trips, and supported them with clothing and personal needs. All of this has helped them remain living safely and comfortably in their own home—maintaining as much independence and dignity as possible.

For them, we haven’t just been carers—we’ve been a lifeline. Helping them navigate everyday challenges while always treating them with warmth, patience, and respect.

Care That’s Always There When It Matters

These are just two of many stories that show how our care goes far beyond daily routines. We believe in:

• Responding immediately in times of crisis or distress

• Creating long-term support plans tailored to each person

• Building trusting relationships that bring comfort, safety, and reassurance

At Support Me at Home, we’re more than a service—we’re part of your support system.

If you or a loved one needs extra help at home, whether it’s for everyday tasks or just someone to rely on, we’re here for you.

Contact us today for a friendly, no-obligation chat.