Skip to content At Support Me at Home, we provide care services for both private clients who pay for their care themselves and those who have arranged funding through Norfolk County Council or NHS Continuing Healthcare.
If you have capital of £23,250 or more, you will be expected to fully fund your own home care. Once your capital falls below £23,250, you may become eligible for financial support from the local authority.
Read on to learn more about how care funding works and what support may be available to you.
The first step is a needs assessment, which determines the level and type of care you require. Once your care needs are identified, the council will carry out a financial assessment—also known as a means test—to establish how much you may need to contribute toward the cost of your care.
You’ll be asked to complete a form outlining your income (including pensions and benefits), savings, and regular outgoings. You won’t need to include the value of your possessions or any life insurance policies.
Importantly, if you’re receiving care in your own home, the value of your property will not be considered in the financial assessment.
If your financial assessment shows you need to pay for your own care, the council must still offer guidance on finding support locally. When your savings drop close to £23,250, contact the council for a reassessment on 0344 800 8020 or fab@norfolk.gov.uk.
If you later qualify for council funding, they will likely assign a care provider under the new homecare model (please see our recent blog explaining the new model). However, if you’d prefer to choose your own provider or continue with Support Me at Home, you can request a Direct Payment—an allocated budget you use to arrange care with us directly. We’re happy to help with the application and ongoing management.
If the council arranges your care, they charge an extra £131.20 per year. You can avoid this by arranging care with Support Me at Home independently.
At Support Me at Home, we understand that arranging care and managing funding on your own can feel overwhelming. That’s why we offer a completely free service to help you apply for funding through the Direct Payment Scheme.
From setting up your Direct Payment to managing your monthly personal budget, we’ll support you every step of the way. Our goal is to make the process as smooth and stress-free as possible—so you can focus on what truly matters: living life to the fullest.
If you have questions or would like more information, we’re here to help and guide you through every stage.
From 4th November 2024, Norfolk County Council introduced new charges for adults who are self-funding their care (i.e. have capital over £23,250).
If you the council arrange your care, the following additional fees now apply:
These charges also apply whenever a change of provider or placement is requested.
Avoid Extra Costs
By arranging your care directly with Support Me at Home, you can avoid these added council fees. We’re happy to help you set up care with us directly—just give us a call to discuss how we can support you.
With changes to Norfolk County Council’s home care model, we’re increasingly hearing from individuals and families who find that their care needs don’t align with the new structure—especially when support is needed for fewer than 7 days a week or on a short-term basis.
At Support Me at Home, we understand that not everyone’s needs fit into a set framework. Whether you’re recovering from a hospital stay, need occasional help during the week, or simply prefer a more flexible arrangement, your care needs are just as important.
We offer tailored, private care packages designed to work for you—whether short-term, part-time, or something in between. In just the past two weeks, several new clients have come to us looking for a more adaptable option, and we’ve been proud to step in and support them quickly.
Talk to Us Today
If you’ve been told you may need to arrange care independently, or if you’re unsure what your next step should be, give us a call on 01692 531 241 to see how we can help.
Because at Support Me at Home, flexible, person-centred care is always available—no thresholds required.
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